Terms of Service

Acceptance of Terms

Welcome to MaiSaha ("Saha," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Saha mobile application, website, and related services (collectively, the "Services").

By downloading, installing, accessing, or using the Saha app, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, please do not use our Services.

Your continued use of our Services following any changes to these Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

About Saha

Saha is a maternal wellness companion designed to support mothers through every stage of their journey — from preconception and pregnancy through postpartum and early parenthood. Our Services include:

• Daily Audio Diary — A private voice journal to help you express, process, and track your emotional wellbeing throughout your pregnancy and beyond.
• Saha Companion — An AI-powered conversational companion that offers warm, empathetic support and evidence-informed guidance, available around the clock.
• Saha Forum — A moderated community where mothers connect, share experiences, and support one another anonymously or by name.
• Saha Recipes — Nutritionist-curated meal ideas and recipes tailored to your current stage of the maternal journey.
• Saha Store — A vetted marketplace of prenatal vitamins, maternity essentials, and newborn care products recommended for your specific stage.

Our goal is to make your maternal journey feel supported, seen, and less lonely — not to replace the care of qualified medical professionals.

Who Can Use Saha

To use Saha, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction if higher.
• Have the legal capacity to enter into a binding agreement.
• Not be located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country.
• Not be prohibited by applicable law from receiving or using our Services.

If you are under 18, you may only use Saha with verifiable consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

Your Account

When you create an account with Saha, you agree to provide accurate, current, and complete information and to keep your account details up to date. You are solely responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account, whether or not you authorised it.
• Notifying us immediately at kiranmaisaha@gmail.com if you suspect unauthorised access to your account.

You may not share your account, transfer it to another person, or use another person's account without permission. We reserve the right to disable any account at any time if we believe these Terms have been violated.

Medical Disclaimer

Saha is a wellness and support platform — it is not a medical service, healthcare provider, or substitute for professional medical advice, diagnosis, or treatment.

The content provided through Saha, including guidance from the Saha Companion, recipes, community forum posts, and curated articles, is intended for general informational and emotional support purposes only. It should never replace the advice of a qualified obstetrician, midwife, general practitioner, mental health professional, or other licensed healthcare provider.

In the event of a medical emergency, please call your local emergency services (such as 999 in the UK or 911 in the US) immediately. Saha is not equipped to handle medical emergencies.

We make every reasonable effort to ensure the accuracy and currency of our content, but we cannot guarantee it is complete, accurate, or applicable to your individual circumstances. Use of any information provided by Saha is entirely at your own risk.

Your Content

Saha allows you to create, upload, and share content, including voice diary entries, forum posts, profile information, and messages ("User Content"). You retain ownership of all User Content you submit.

By submitting User Content, you grant MaiSaha a non-exclusive, royalty-free, worldwide licence to use, store, reproduce, and display your content solely for the purpose of providing and improving the Services. This licence does not extend to selling your content to third parties or using it for advertising without your explicit consent.

You are solely responsible for the accuracy, legality, and appropriateness of any content you share. You agree not to post content that:

• Is false, misleading, or constitutes medical misinformation.
• Infringes any third-party intellectual property or privacy rights.
• Contains hate speech, harassment, threats, or graphic violence.
• Promotes or glorifies disordered eating, self-harm, or unsafe practices during pregnancy.
• Violates any applicable local, national, or international law or regulation.

We reserve the right — but have no obligation — to review, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or harms our community.

Community Standards

The Saha Forum is a place built on warmth, respect, and the shared experience of motherhood. We ask every member to uphold our community values:

• Be kind. Treat every mother with the compassion you'd want to receive — especially on the hard days.
• Be honest. Share your experience truthfully. Fabricated stories or manipulative content undermine our community's trust.
• Respect privacy. Do not share another user's personal information, screenshots of private messages, or identifiable details without explicit consent.
• No spam or self-promotion. Commercial solicitation and unsolicited promotions are not permitted.
• Support, don't diagnose. You can share your own experience, but please do not attempt to diagnose other members or prescribe treatments.

Repeated or serious violations of our community standards may result in temporary suspension or permanent removal from the platform without notice or refund.

Privacy & Data

Your privacy matters deeply to us. The way we collect, use, and protect your personal information is described in full in our Privacy Policy, which is incorporated into and forms part of these Terms.

By using Saha, you acknowledge and agree to the collection and use of your information as outlined in our Privacy Policy. Key principles include:

• Your audio diary entries are private by default and are never shared with other users or third parties without your explicit action.
• We use industry-standard encryption to protect your personal health information.
• We do not sell your personal data to advertisers or data brokers.
• You may request deletion of your account and associated data at any time by contacting us.

We comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable. If you are located in the European Economic Area, you have specific rights regarding your personal data as detailed in our Privacy Policy.

Subscriptions & Payments

Saha offers both free and premium subscription tiers. Premium features are available through a paid subscription ("Saha Premium"), billed on a monthly or annual basis as selected at the time of purchase.

By subscribing to Saha Premium, you agree to the following:

• Billing: Subscription fees are charged at the start of each billing period to the payment method you provide. All fees are shown inclusive of applicable taxes where required by law.
• Auto-Renewal: Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Cancellation: You may cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.
• Refunds: Refunds are subject to the policies of the App Store (Apple) or Google Play (Google). We do not offer refunds directly, except where required by applicable consumer protection law.
• Price Changes: We reserve the right to adjust subscription pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

Intellectual Property

All content, features, design, and functionality of the Saha app and website — including but not limited to text, graphics, logos, icons, images, audio clips, and software — are the exclusive property of MaiSaha or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial use in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, or distribute any part of the Services without our prior written consent.
• Modify, adapt, or create derivative works from our content.
• Reverse engineer, decompile, or attempt to extract the source code of our software.
• Use our trademarks, logos, or brand assets without explicit written permission.

Any unauthorised use of our intellectual property may result in legal action. The MaiSaha name, the Saha brand, and associated logos are trademarks of MaiSaha. All rights are reserved.

Termination

You may stop using Saha and close your account at any time. To permanently delete your account, navigate to Settings → Account → Delete Account within the app, or contact us at kiranmaisaha@gmail.com.

We reserve the right to suspend or terminate your access to the Services, with or without notice, if we reasonably believe that you have:

• Violated any provision of these Terms or our Community Standards.
• Provided false or misleading information during registration.
• Engaged in any fraudulent, abusive, or illegal activity on the platform.
• Acted in a way that may cause harm to other users, our team, or MaiSaha's reputation.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination will do so, including sections on intellectual property, disclaimers, and limitation of liability.

Limitation of Liability

To the fullest extent permitted by applicable law, MaiSaha and its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of revenue, or emotional distress — arising from your use of, or inability to use, the Services.

Our total liability to you for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the twelve months preceding the claim, or £50 (or local equivalent), whichever is greater.

The Services are provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, applicable law, or our business practices. When we make material changes, we will notify you in advance by:

• Sending a notification through the Saha app.
• Emailing the address associated with your account (where we have it).
• Updating the "Last Updated" date at the top of this page.

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you should stop using the Services and may close your account.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes will be resolved in accordance with the dispute resolution procedures set out in our Privacy Policy.

Contact Us

If you have any questions, concerns, or feedback about these Terms or our Services, we genuinely want to hear from you. Our team reads every message and will respond with care.

You can reach us at:

• Email: kiranmaisaha@gmail.com
• Support: kiranmaisaha@gmail.com
• Website: www.maisaha.com