Terms of Service

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Acceptance of Terms

Welcome to MaiSaha ("Saha," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Saha mobile application, website, and related services (collectively, the "Services").

By downloading, installing, accessing, or using the Saha app, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, please do not use our Services.

Your continued use of our Services following any changes to these Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

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About Saha

Saha is a maternal wellness companion designed to support mothers through every stage of their journey — from preconception and pregnancy through postpartum and early parenthood. Our Services include:

• Daily Audio Diary — A private voice journal to help you express, process, and track your emotional wellbeing throughout your pregnancy and beyond.
• Saha Companion — An AI-powered conversational companion that offers warm, empathetic support and evidence-informed guidance, available around the clock.
• Saha Forum — A moderated community where mothers connect, share experiences, and support one another anonymously or by name.
• Saha Recipes — Nutritionist-curated meal ideas and recipes tailored to your current stage of the maternal journey.
• Saha Care — A directory of independent professionals, such as psychologists, dieticians, lactation consultants and doctors, whose credentials we verify and whom you can contact or book through the app. Section 14 sets out the terms that apply to those professionals.

Our goal is to make your maternal journey feel supported, seen, and less lonely — not to replace the care of qualified medical professionals.

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Who Can Use Saha

To use Saha, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction if higher.
• Have the legal capacity to enter into a binding agreement.
• Not be located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country.
• Not be prohibited by applicable law from receiving or using our Services.

If you are under 18, you may only use Saha with verifiable consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

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Your Account

When you create an account with Saha, you agree to provide accurate, current, and complete information and to keep your account details up to date. You are solely responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account, whether or not you authorised it.
• Notifying us immediately at support@maisaha.com if you suspect unauthorised access to your account.

You may not share your account, transfer it to another person, or use another person's account without permission. We reserve the right to disable any account at any time if we believe these Terms have been violated.

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Medical Disclaimer

Saha is a wellness and support platform — it is not a medical service, healthcare provider, or substitute for professional medical advice, diagnosis, or treatment.

The content provided through Saha, including guidance from the Saha Companion, recipes, community forum posts, and curated articles, is intended for general informational and emotional support purposes only. It should never replace the advice of a qualified obstetrician, midwife, general practitioner, mental health professional, or other licensed healthcare provider.

Professionals you find through Saha Care are independent. They, not MaiSaha, are responsible for the advice and care they give you, and a consultation with one of them is between you and that professional. Saha Care is for scheduled consultations and is not an emergency service.

In the event of a medical emergency, please call your local emergency services (112 in India) or go to the nearest emergency department immediately. If you are thinking about harming yourself, you can call the Tele-MANAS helpline on 14416, free and at any time. Saha is not equipped to handle medical emergencies.

We make every reasonable effort to ensure the accuracy and currency of our content, but we cannot guarantee it is complete, accurate, or applicable to your individual circumstances. Use of any information provided by Saha is entirely at your own risk.

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Your Content

Saha allows you to create, upload, and share content, including voice diary entries, forum posts, profile information, and messages ("User Content"). You retain ownership of all User Content you submit.

By submitting User Content, you grant MaiSaha a non-exclusive, royalty-free, worldwide licence to use, store, reproduce, and display your content solely for the purpose of providing and improving the Services. This licence does not extend to selling your content to third parties or using it for advertising without your explicit consent.

You are solely responsible for the accuracy, legality, and appropriateness of any content you share. You agree not to post content that:

• Is false, misleading, or constitutes medical misinformation.
• Infringes any third-party intellectual property or privacy rights.
• Contains hate speech, harassment, threats, or graphic violence.
• Promotes or glorifies disordered eating, self-harm, or unsafe practices during pregnancy.
• Violates any applicable local, national, or international law or regulation.

We reserve the right — but have no obligation — to review, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or harms our community.

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Community Standards

The Saha Forum is a place built on warmth, respect, and the shared experience of motherhood. We ask every member to uphold our community values:

• Be kind. Treat every mother with the compassion you'd want to receive — especially on the hard days.
• Be honest. Share your experience truthfully. Fabricated stories or manipulative content undermine our community's trust.
• Respect privacy. Do not share another user's personal information, screenshots of private messages, or identifiable details without explicit consent.
• No spam or self-promotion. Commercial solicitation and unsolicited promotions are not permitted.
• Support, don't diagnose. You can share your own experience, but please do not attempt to diagnose other members or prescribe treatments.

Repeated or serious violations of our community standards may result in temporary suspension or permanent removal from the platform without notice or refund.

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Privacy & Data

Your privacy matters deeply to us. The way we collect, use, and protect your personal information is described in full in our Privacy Policy, which is incorporated into and forms part of these Terms.

By using Saha, you acknowledge and agree to the collection and use of your information as outlined in our Privacy Policy. Key principles include:

• Your audio diary entries are private by default and are never shared with other users or third parties without your explicit action.
• We use industry-standard encryption to protect your personal health information.
• We do not sell your personal data to advertisers or data brokers.
• You may request deletion of your account and associated data at any time by contacting us.

We comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable. If you are located in the European Economic Area, you have specific rights regarding your personal data as detailed in our Privacy Policy.

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Subscriptions & Payments

Saha offers both free and premium subscription tiers. Premium features are available through a paid subscription ("Saha Premium"), billed on a monthly or annual basis as selected at the time of purchase.

By subscribing to Saha Premium, you agree to the following:

• Billing: Subscription fees are charged at the start of each billing period to the payment method you provide. All fees are shown inclusive of applicable taxes where required by law.
• Auto-Renewal: Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Cancellation: You may cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.
• Refunds: Refunds are subject to the policies of the App Store (Apple) or Google Play (Google). We do not offer refunds directly, except where required by applicable consumer protection law.
• Price Changes: We reserve the right to adjust subscription pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

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Intellectual Property

All content, features, design, and functionality of the Saha app and website — including but not limited to text, graphics, logos, icons, images, audio clips, and software — are the exclusive property of MaiSaha or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial use in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, or distribute any part of the Services without our prior written consent.
• Modify, adapt, or create derivative works from our content.
• Reverse engineer, decompile, or attempt to extract the source code of our software.
• Use our trademarks, logos, or brand assets without explicit written permission.

Any unauthorised use of our intellectual property may result in legal action. The MaiSaha name, the Saha brand, and associated logos are trademarks of MaiSaha. All rights are reserved.

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Termination

You may stop using Saha and close your account at any time. To permanently delete your account, choose Delete Account from the account menu in the app, or contact us at support@maisaha.com.

We reserve the right to suspend or terminate your access to the Services, with or without notice, if we reasonably believe that you have:

• Violated any provision of these Terms or our Community Standards.
• Provided false or misleading information during registration.
• Engaged in any fraudulent, abusive, or illegal activity on the platform.
• Acted in a way that may cause harm to other users, our team, or MaiSaha's reputation.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination will do so, including sections on intellectual property, disclaimers, and limitation of liability.

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Limitation of Liability

To the fullest extent permitted by applicable law, MaiSaha and its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of revenue, or emotional distress — arising from your use of, or inability to use, the Services.

Our total liability to you for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the twelve months preceding the claim, or £50 (or local equivalent), whichever is greater.

The Services are provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

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Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, applicable law, or our business practices. When we make material changes, we will notify you in advance by:

• Sending a notification through the Saha app.
• Emailing the address associated with your account (where we have it).
• Updating the "Last Updated" date at the top of this page.

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you should stop using the Services and may close your account.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes will be resolved in accordance with the dispute resolution procedures set out in our Privacy Policy.

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Saha Care Professionals

This section applies to everyone who offers consultations through Saha Care ("Professional," "you"), whatever your discipline. That includes psychologists, counselling psychologists, psychiatrists, therapists and counsellors, dieticians, nutritionists, lactation consultants, gynaecologists, obstetricians, fertility specialists, paediatricians and other doctors, midwives, nurses, physiotherapists, yoga therapists, prenatal fitness trainers, Ayurveda practitioners, and any discipline we add to Saha Care later. It applies whether you joined MaiSaha directly or through a partner hospital or clinic.

These terms are in addition to the rest of these Terms of Service. Where they conflict, this section applies to your work as a Professional. "Family" or "client" means any MaiSaha user who views your profile, contacts you or books a consultation with you.

14.1 Your credentials and eligibility

Confirmation that your credentials are accurate. You confirm that:

• You hold every qualification, registration, licence or certification that the law requires for the services you offer, for example registration with the National Medical Commission or a State Medical Council, the Rehabilitation Council of India, a State Nursing Council, the National Commission for Indian System of Medicine, or the council that governs your profession under the National Commission for Allied and Healthcare Professions Act, 2021.
• Everything you give us about yourself is true, complete and not misleading, including your name, qualifications, registration details, experience, workplace and the services you offer.
• You offer only services that fall within your qualification, your registration and your own competence.
• You will tell us within 7 days if your registration lapses, is suspended or cancelled, has conditions placed on it, or if you become the subject of a disciplinary proceeding or a criminal charge connected with your practice.

Consent to verify your credentials. You allow us to check the information and documents you give us, including with the council, university, institution or employer that issued or holds them, and to ask you for more evidence. We may check again at any time while you are listed.

A "Verified" badge means we checked the documents and registration you gave us at the time we checked them. It is not a guarantee of the quality of your care, and you remain responsible for your credentials staying valid.

14.2 Your public profile

By listing on Saha Care, you agree that we may show the following to MaiSaha users, within the app and on our website:

• Your name, title (such as "Dr"), profile photo and gender
• Your discipline, specialities, the concerns and life stages you work with, and your approach
• The description of yourself and your practice that you write ("About")
• Your qualifications and the council or body you are registered with, once we have verified them
• Your experience, workplace, designation and city
• The languages you speak
• Your consultation modes, fees, any MaiSaha discount, and couple-session fees if you offer them
• Your available time slots, your next available time, and your cancellation policy
• Your practice address, if you offer in-person consultations
• The contact details you choose to publish: the phone number families call to book, the email address you give us for families when you apply (if you give one), and your practice website
• Ratings and reviews that families leave about consultations with you

We never show families your registration number, the documents you uploaded for verification, your identity documents, our internal verification notes, or any contact details you have not chosen to publish. The email and phone number you sign in with are never shown, unless you also enter them as your contact details for families. We may stop showing your booking phone number while you are not taking new clients.

You can edit your profile at any time. If you change your discipline, qualifications, registration, workplace or other credential details, your profile may go back for review before the change is shown, and your "Verified" badge may be removed until we have checked it.

We decide how profiles are ordered and when they appear, including in search results, on the Home screen and in suggestions. We do not promise any number of bookings. We may feature your profile within MaiSaha and in our own communications about Saha Care. We will ask you before using your name or photo in paid advertising outside MaiSaha.

We may hide or remove a profile, with or without notice, where we reasonably believe it is inaccurate, its credentials are no longer valid, or it breaks these Terms.

14.3 Privacy and patient data

Families come to you at some of the most private moments of their lives. You agree to keep everything you learn about a family through MaiSaha private and secure. In particular, you will:

• Keep confidential everything a family shares with you, including their name, contact details, health information, pregnancy or fertility details, the reason they gave for booking, and anything said during a consultation.
• Use a family's information only to provide the consultation they asked for and the follow-up care that goes with it.
• Never sell, share, publish or disclose a family's information to anyone else, never add them to a mailing list, and never contact them for marketing, unless they have clearly agreed to it.
• Never record a consultation, or take screenshots of a family's information, without the family's clear consent given in advance.
• Never post, discuss or present a family's case in a way that could identify them, including in a teaching or research setting, without their written consent.
• Follow the confidentiality duties of your own profession, including those under the Mental Healthcare Act, 2017 where they apply to you.

You may disclose information only where the law requires it, or where your professional rules allow it to protect someone from serious and imminent harm. In those cases you will share no more than is necessary.

14.4 Data protection

• Keep the devices and accounts you use for Saha Care secure: use a screen lock, do not share your MaiSaha login, and sign out of shared devices.
• Any notes or clinical records you keep outside MaiSaha are your responsibility. You will keep them secure and handle them in line with the Digital Personal Data Protection Act, 2023, the record-keeping rules of your profession, and any other law that applies to you.
• If you believe a family's information has been lost, stolen or seen by someone who should not have seen it, tell us at support@maisaha.com as soon as you can, and in any case within 24 hours, and help us respond.
• When you stop offering consultations through MaiSaha, you will stop using the information families gave you through MaiSaha, except where the law requires you to keep clinical records.

How we handle your own personal data as a Professional is explained in our Privacy Policy.

14.5 Consultation policy: appointments and availability

• Keep your calendar accurate. Publish only time slots you can genuinely keep, and block out holidays, leave and clinic closures in advance.
• Answer requests promptly. Accept, decline or suggest another time for each booking request as soon as you can. If you decline, give the family a short, respectful reason. A request you leave unanswered may be closed by the MaiSaha team, and the family told so they can look elsewhere.
• Be there at the time you accepted. Once you accept a booking, or a family accepts a time you suggested, you will be available at that time, in the agreed mode (video, phone or in person), and start on time.
• See the family yourself. The consultation is with you. You will not send someone else in your place unless the family agrees first.
• If you cannot make it, cancel in the app or tell the family as early as possible, and at least 2 hours before the appointment except in a genuine emergency, and offer another time.
• Phone bookings. If you publish a phone number for bookings, you will answer or return families' calls within a reasonable time and keep the appointments you give over the phone.
• Charge only the published fee. You will charge no more than the fee shown on your profile when the family booked, including any MaiSaha discount you offered, unless the family agrees to extra services in advance.
• Do not move bookings off MaiSaha to avoid these terms. You will not cancel a booking made through MaiSaha in order to see the family elsewhere on different terms.

Repeated no-shows, late cancellations or unanswered requests harm families who are often already struggling. Where they happen, we may pause your bookings or your listing while we work through it with you.

14.6 Families' concerns, complaints and reviews

• You will respond to any concern or complaint a family raises about a consultation with you, whether they raise it with you directly or we pass it on, courteously and within 7 days.
• You will cooperate with our support team and our Grievance Officer when they look into a complaint, and give them the information they reasonably need.
• If a family paid you for a consultation that did not take place because of you, you will refund them in full.
• Families may rate and review consultations. We do not check reviews before they appear, and we are not responsible for what families write, but we will remove reviews that are abusive, unlawful, or not about a real consultation. You may report a review to us.
• You will not write reviews of yourself, ask anyone to write a false review, offer anything in return for a review, or pressure a family about a review they left.

14.7 Code of conduct

• Treat every family with respect, warmth and patience, without discrimination of any kind, including on the basis of religion, caste, gender, sexuality, marital status, disability or family structure.
• Give advice that is evidence-based and honest. Never promise a cure, a pregnancy or a particular outcome.
• Diagnose conditions or prescribe medicines only if you are legally allowed to. Doctors who prescribe during a remote consultation will follow the Telemedicine Practice Guidelines, 2020 and the rules of the National Medical Commission.
• Never determine, hint at or disclose the sex of a foetus, in line with the Pre-Conception and Pre-Natal Diagnostic Techniques Act, 1994.
• Follow the Medical Termination of Pregnancy Act, 1971 and the Assisted Reproductive Technology (Regulation) Act, 2021 wherever they apply to your advice.
• Never enter into a romantic or sexual relationship with a family member you are seeing professionally, and never exploit a family's trust, vulnerability or money.
• Be especially gentle with families who have experienced pregnancy loss or are grieving.
• Tell the family about any financial interest you have before recommending a product, test, clinic or service, and do not use MaiSaha to sell products to families.
• Follow the advertising and professional conduct rules of your council.
• Keep professional indemnity insurance wherever your profession or the law requires it.

14.8 MaiSaha is not for emergency care

Saha Care is for scheduled consultations. It is not an emergency service, and we do not monitor consultations as they happen. If a family member appears to be in a medical emergency, or at risk of harming themselves or someone else, you will tell them straight away to call 112 or go to the nearest emergency department, share the Tele-MANAS helpline (14416) where it helps, and follow the duties of your profession.

14.9 Professional terms: your relationship with MaiSaha

• You are an independent professional. You are not an employee, partner or agent of MaiSaha, and you decide how to treat or advise the families you see.
• MaiSaha provides the technology that lets families find and book you. We do not practise medicine or any other profession, and we do not take part in your consultations. You alone are responsible for the advice, treatment and care you give.
• At present, you collect consultation fees directly from families and you are responsible for any tax on them. If we ever charge you a fee or commission, we will agree it with you in writing before it applies.
• If you joined MaiSaha through a partner hospital or clinic, that organisation may see and manage your profile. Your working arrangement with that organisation is between you and them.
• You may not use MaiSaha's name, logo or "Verified" badge outside MaiSaha without our written permission.

14.10 Responsibility and indemnity

You agree to indemnify MaiSaha, Dakptech Private Limited, and their directors, employees and partners against any claim, loss, penalty or reasonable cost (including legal fees) arising from the services you provide, information you gave us that was untrue, your breach of these Terms, or your breach of any law, including the laws on professional conduct and data protection.

14.11 Pausing, suspension and leaving

• You may pause your listing or stop offering consultations at any time. You will keep, or cancel with proper notice, any appointments you have already accepted.
• We may pause or remove your listing, with or without notice, if your registration is no longer valid, you break these Terms, we receive serious or repeated complaints, or we need to look into a concern about the safety of families. Where it is safe to do so, we will tell you why and give you a chance to respond.
• If we remove you for a serious breach, you may not register again under a different account.
• Your duties of confidentiality to families, and sections 14.4 and 14.10, continue after you leave.

We may update these professional terms. When we make a material change, we will ask you to accept the new version in the app before you can continue to take bookings.

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Contact Us

If you have any questions, concerns, or feedback about these Terms or our Services, we genuinely want to hear from you. Our team reads every message and will respond with care.

You can reach us at:

• Email: support@maisaha.com
• Support: support@maisaha.com
• Website: www.maisaha.com